Privacy Policy

Last updated: 22 August 2026

Nex AV ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use nexavt.com or contact us about our services, how we use it, and the choices you have.

Who We Are

Nex AV is a smart home automation and audio-visual installation company serving New York City.

Address: 575 8th Ave #1704, New York, NY 10018, United States
Phone: +1 646-503-0246
Email: william@nexavt.com
Hours: Monday to Friday, 8:00 am to 8:00 pm

Information We Collect

Information you give us

When you fill in a form, request a consultation, call, email, or text us, we may collect:

• Your name
• Phone number and email address
• Property address and details about your home or business
• Details about the project or services you're interested in
• Any other information you choose to share with us

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and general location (city or region)
• Browser type, device type, and operating system
• Pages you viewed, time spent, and the site or search that referred you
• Cookie and similar tracking data

Call tracking

We use call-tracking technology to understand which marketing sources generate enquiries. This means the phone number displayed on our website may vary between visitors. When you call us, we may record the number you dialled, your phone number, the date and time, and the duration of the call. Calls may be recorded or monitored for quality and training purposes; where a call is recorded, you will be notified at the start of the call.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or proposals
• Schedule site surveys, installations, and service visits
• Deliver and support the services you have purchased
• Send appointment reminders and project updates
• Process payments and maintain business records
• Improve our website, services, and customer experience
• Send marketing communications, where you have agreed to receive them
• Meet our legal, tax, and insurance obligations

Text Messages (SMS)

If you provide your mobile number and agree to receive text messages, we may text you about appointments, project updates, and service matters. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Opting out of marketing messages does not stop essential messages about a job already in progress. We do not sell or share your mobile number with third parties for their own marketing.

Cookies and Tracking

Cookies are small files stored on your device that help a website function and help us understand how it is used. We use:

• Essential cookies — needed for the site to work properly
• Analytics cookies — help us see which pages are useful and where visitors come from
• Marketing cookies — help us measure advertising and show relevant ads

You can block or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site work.

Third-Party Services

We use trusted third-party services that may process some of your information on our behalf. These may include:

• Website analytics providers, such as Google Analytics
• Advertising platforms, such as Google Ads
• Embedded content, such as Google Maps and YouTube
• Customer relationship management, call tracking, and messaging platforms
• Payment processors
• Website hosting and security providers

Each of these providers has its own privacy policy governing how it handles data.

Sharing Your Information

We do not sell your personal information. We share it only when necessary:

• With service providers who help us operate our business, under confidentiality obligations
• With subcontractors or manufacturers where needed to complete your installation or warranty claim
• With your building management or co-op board where required for approvals and access
• Where required by law, court order, or to protect our legal rights
• In connection with a sale or transfer of our business

Data Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as needed to provide our services, support installed systems, honour warranties, and meet legal, tax, and insurance requirements. When it is no longer needed, we delete it or make it anonymous.

Your Choices and Rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you
• Request a copy of that information
• Ask us to correct information that is wrong
• Ask us to delete your information, subject to our legal obligations
• Opt out of marketing emails or text messages at any time
• Ask us not to sell or share your information (we do not sell it)

To make a request, email william@nexavt.com or call +1 646-503-0246. We may need to verify your identity before responding. We will not discriminate against you for exercising these rights.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Links to Other Websites

Our website may link to manufacturer sites and other third-party pages. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Significant changes will be communicated where appropriate.

Contact Us

If you have questions about this policy or how we handle your information, please contact us: